Merchant Agreement

1. What RayPass Business is

RayPass Business is a platform that lets you build your own digital loyalty programme, authorise staff to scan customer QR codes, track stamp and reward activity, and send campaigns and coupons to your customers. You are the one giving the reward; we only keep the record and show it to the customer. RayPass does not sell on your behalf, does not collect payments, and is not a party to the transaction between you and your customer.

2. Applying, approval and your account

Joining RayPass is by application, and every application is reviewed by our team. Your account is not opened until it is approved, and we may decline an application without giving a reason. You confirm that the information you give us at application and afterwards is accurate, that you are at least 18 years old, that you are authorised to represent the business, and that you have the capacity to enter into this agreement on its behalf. Keeping that information up to date is your responsibility.

3. Branches and staff accounts

You manage your own branches and staff accounts. Each staff member you invite can reach only the branch they are assigned to; the owner account sees every branch. Every scan, every stamp and every reward approval made through a staff account is your business's responsibility — what matters is which account did it, not who was holding the phone.

Remove the accounts of staff who leave, without delay. Anything done through an account you failed to remove is still yours. Making sure your staff comply with this agreement is your obligation.

4. Your loyalty programme

You set the rules: how many units a reward costs, what the reward is, what the unit is called (stamp, point, lesson and so on), whether joining comes with a gift, and the dates the programme runs between. Your programme and any change to it are reviewed before going live; until a change is approved, the version already in force continues to apply.

You are free to change or end the programme — but you are equally obliged to honour rewards customers have already earned. Refusing an earned reward without good cause is a breach of this agreement and carries the consequences in section 12.

5. Scanning and fair use

The whole system rests on a stamp meaning that somebody actually turned up. Neither you nor your staff may:

• add stamps when the customer is not physically present, or without a genuine transaction;
• record fictitious transactions against your own staff accounts or people close to you;
• keep a screenshot of a customer's QR code and use it later;
• exploit a fault in the system instead of reporting it;
• make a stamp or reward conditional on an extra payment, on personal data, or on the customer leaving a review.

Customer QR codes refresh every few minutes and codes older than three minutes are rejected. Scan records are kept in a form that cannot be edited, and we investigate unusual patterns.

6. Campaigns, coupons and Happy Hour

You can send campaigns, personal coupons and Happy Hour announcements to customers who already have your card in their wallet. All of them are subject to the same rules:

• Every campaign and coupon is reviewed by RayPass before it is sent. Nothing goes out without review, and you are told the reason when something is rejected.
• Titles and body text have length limits; links, phone numbers, ALL-CAPS text and repeated characters are not accepted.
• A business may send at most one campaign a day and thirty a month; the monthly limit for personal coupons is one hundred.
• There is a separate ceiling on the customer's side: a customer receives at most three marketing notifications a day across every business in their wallet. Your message may not arrive for that reason even when your own quota is not used up.
• You choose the audience (everyone, loyal, at risk of churn, newcomers); RayPass works out who falls into it, and you are never given a list of people.

You must honour on the premises whatever you announce. Misleading, undeliverable or expired offers may not be sent, and compliance with advertising law is the business's responsibility. We may restrict your ability to send if you attempt to work around these limits.

7. Reviews and your replies

Customers can rate and review your venue. Reviews are checked before they are published, and the replies you write go through the same check. We cannot remove a review because you dislike it — only content that is unlawful, abusive, off-topic or demonstrably fake is removed, and you can report those to us. Offering a reward, discount or stamp in exchange for a review, asking a customer to change their review, and writing reviews for your own business are all prohibited.

8. Customer data: what you see, what you may not do

Your access to customer data is deliberately narrow. A scan and your panel show you only:

• on a scan: the customer's member ID, display name, and their unit balance and available rewards at your business only;
• in transaction history: display name, transaction type, quantity, branch and timestamp;
• in the panel: aggregate figures such as total members, stamps issued and rewards redeemed;
• in the coupon recipient picker: the customers who already collect at your venue, by display name only.

You cannot see, and may not ask for, a customer's email address, phone number, password, location, or their balance at any other business. You may use what you do see only for loyalty verification: copying it, exporting it, moving it into your own CRM or marketing list, cross-referencing it with other data, or passing it to third parties is prohibited. You may not contact customers outside the campaign and coupon tools RayPass provides. This obligation continues after your account is closed.

9. Branch location and the map

Your branch's map coordinates are derived from the address you give us and are set and verified by the RayPass team; you cannot edit the coordinate from the app. That said, you are the only person who knows whether the pin is on your door: if it is wrong you can report it from the app and we will look into it. Branches whose location is not verified do not appear on the map or in nearby search. Keeping your address, opening hours and contact details current is the business's responsibility.

10. Fees

RayPass Business is an operational companion service for approved merchant organisations and their authorised staff. Fees, service scope, billing cycle, renewal and cancellation terms are agreed directly with each merchant organisation in its separate business agreement or order form. The RayPass apps contain no purchase, checkout, payment-link, plan-selection or subscription-management functionality.

11. Availability and changes

We work to keep the platform running, but we do not promise it will be uninterrupted. We may carry out maintenance, add and remove features, and change limits. We will announce a change that materially affects your business in advance. Your internet connection, devices and staff training are your own responsibility, and so is sorting things out with the customer when a scan cannot be completed.

12. Suspension and termination

You can close your account from the app at any time. We may suspend or close it for a serious or repeated breach of this agreement, fraudulent transactions, misuse of customer data, failure to honour earned rewards, or where the law requires it. Except in urgent cases we will talk to you first.

When an account closes, your business is removed from the app, but your branches, your campaign history and the balances your customers have built up are not deleted. Those are records your customers earned, and deleting them would destroy other people's work. We expect you to honour outstanding rewards before you leave.

13. Liability and its limits

You use the platform in the course of your business, so consumer protections do not apply here. RayPass is not liable for lost profit, lost revenue, loss of goodwill, loss of data or indirect loss. The quality, safety and legal compliance of the products and services you offer your customers, and the honouring of rewards, are entirely your business's responsibility.

Our total liability is limited to what you paid us in the twelve months before the event in question — or to £100 if you use the service free of charge. Gross negligence, wilful misconduct, death and personal injury, and anything that cannot lawfully be limited, fall outside that cap. You will indemnify us against third-party claims and regulatory penalties arising from your breach of this agreement or your misuse of customer data.

14. Governing law, language and disputes

This agreement is governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. The original of this agreement is in Turkish; the English text is a translation provided for convenience and the Turkish text prevails in the event of a conflict. If we change these terms we will tell you in the app before they take effect, and continuing to use the platform afterwards means you accept them. Before anything becomes a dispute, write to support@raypassapp.com — most things are settled in a couple of messages.